Total Recall: Bouncing Back From a Product Recall

Advertising

Strategy

40%

YoY period sales growth

Cupkin, a popular maker of child-friendly cups and sticker books, faced a critical situation with an 80% sales loss due to a product recall, needed an innovative strategy to rebound and continue its growth trajectory.
The recall posed a significant threat to their annual performance, requiring a swift and effective response.

At the beginning of Q4 they partnered with Nectar.
With the Amazon fall Prime Day and the holidays looming, Nectar’s advertising team set to work to make Cupkin come out on top despite the disadvantage.

challenges

1

Major Product Recall

2

Maintaining Sales Momentum

3

Recovering Market Position

Solutions

In response to these challenges, the Nectar team took decisive actions:

  • Updated the homepage to better reflect Souper Cubes’ brand and product offerings.
  • Enhanced product detail pages (PDP) with new icons and variant imagery, ensuring products were front and center.
  • Improved collection pages for easier navigation and product discovery. For example, renamed “No Mess Utensils” to “Utensils & Accessories” to encompass new products.
  • Mobile optimization was a key focus, with a custom script developed for a partner request, enhancing the mobile user experience with scrolling effects for expanded images.

Product Launches and Promotions:

  • Introduced new products with tailored product descriptions and custom icons, adding to Souper Cubes’ product lineup.
  • Launched new bundles, showcasing product combinations to encourage larger purchases.
  • Initiated a back-in-stock flow, setting up an automated system for customers to be notified when out-of-stock products were available again.

Content and Blog Strategy:

  • Devised and executed a comprehensive blog strategy to boost organic traffic and engagement. Updated top-visited blogs for optimization and improved performance, leveraging content as a tool for growth and customer education.

Paid Advertising Campaigns:

  • Launched targeted paid media campaigns on Google & Bing, focusing on driving brand visibility and sales.
  • Employed Nectar’s custom best practices for paid media, optimizing for high-converting generic keywords and addressing genericide by segmenting keywords based on additional attributes.
  • Excluded previous customers from all campaigns to concentrate on new customer acquisitions, refining the strategy for efficiency and effectiveness.
  • Implemented more automation tools in Google/Bing for smarter bidding and campaign management.

results

Sales across the globe:

Net global sales increase of over 2.3 Million (33.1%) achieved in under a year.

‍US Market Growth:

Achieved a 22.7% year-over-year growth in sales.

Canada:

OPS soared by 130.9% YoY, with a 25.9% growth continuing in Q1 2024.

UK:

Grew Sales by 147% YoY, with strategic advertising adjustments leading to increased brand awareness and control over ad spend.

UAE:

Despite being a trial run, with limited inventory reserved for the region, sales Reached over $150k in less than a year by overcoming third-party seller challenges and saturating the Sponsored Ads space.

Australia:

Despite a major 3PL transition, grew the account to reach over 100k sales in under 7 months, setting the stage for potential double growth in the following year.


Further reading:

Read about how we also helped Souper Cubes beat their post holidays seasonal dip.

Read about how we also grew their website sales.

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